Policy

How reports, restrictions, and bans are handled

Learn what evidence helps, how moderation decisions are reviewed, and what happens after a report is filed.

App-first product Public documentation Young Muslim audience
Trust route

Check the basics, then choose the next useful step.

Public pages should not make younger users or families hunt for who operates the product, how support works, or where to verify the company record.

Registered operator SUNSHING NETWORK PTE. LTD. · UEN 202413884M
Company status LIVE COMPANY · Singapore
Support path Contact, report-abuse, privacy and account-deletion routes stay public before app access.
Guide Updated for web visitors Readable on mobile and desktop

Reports work best when they are specific: what happened, where it happened, and why it felt unsafe or out of bounds. Screenshots, timestamps, and direct references help the trust team review faster and more fairly.

If an account is restricted, moderation should still leave a clear trace of the reason, next steps, and whether the action can be appealed. Good trust systems feel consistent, not mysterious.